Refund policy

Return & Refund Policy

Welcome to Velora Shop. We want you to shop with confidence and enjoy a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

Items must be unused, unworn, and in original condition.
Products must be returned in the original packaging.
Proof of purchase or order confirmation is required.

The following items may not be eligible for return:

Final sale or clearance items
Gift cards
Personalized or custom-made products
Items damaged due to misuse or improper handling

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is caused by our error or a damaged item.